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Known Wi-Fi Issues

Apple iOS Devices

Apple iOS Devices

If you don't automatically get prompted to register your device when connecting to CU Online for the first time:

  • Make sure auto-login is enabled in CU Online settings.
  • If you do not have an option for auto-login, try forgetting the CU Online network and setting it up again.
  • As a last resort: Open a web browser and visit any website to manually initiate the registration process.
Sony PlayStation

Sony PlayStation

Sony PlayStations sometimes get confused by the optional encryption on the CU Online Wi-Fi network. The easiest way to resolve this issue is to use CU Online Secure. If you would like to use CU Online, it is still possible to connect, but requires a few extra steps.

If you are encountering this problem, you will see a lock icon on the CU Online network and be prompted for a password if you select it.

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If this occurs, press image.png to re-scan Wi-Fi networks until the lock disappears:

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You can also work around this problem by manually configuring the Wi-Fi network on your PlayStation:

  1. Select "Set Up Manually"

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  2. Select "Use Wi-Fi"

    image.png

  3. Select "Enter Manually"

    image.png

  4. Enter CU Online for SSID and leave all other settings at the default value.

    image.png

  5. Select "Done"
Vizio TVs

Vizio TVs

Some Vizio TVs get confused by the optional encryption on the CU Online Wi-Fi network. The easiest way to resolve this issue is to use CU Online Secure. If you would like to use CU Online, it is still possible to connect, but requires a few extra steps.

If you are encountering this problem, you will not see CU Online in the list of Wi-Fi networks.

To connect, you will need to select the "Hidden Network" option and enter CU Online as the Access Point Name.

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