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Two-Factor Authentication

User Accounts

Duo two-factor authentication (2FA) is required for remote access from outside the CU trusted network. Although it may seem like an inconvenience, two-factor authentication is a solution used to protect you from scammers accessing your information and to prot...

Download Cisco Secure Client

Network VPN

The Cisco Secure Client is required to connect to the university's VPN service. Please select your computer's operating system to begin the client download: Android Chromebook iPhone/iPad Linux (64-bit only) Linux on ARM64 (some tablets and low-powered...

Wi-Fi Troubleshooting Guide

Network Wi-Fi

Update Your Device First Operating system updates often include fixes for Wi-Fi problems, updated wireless drivers, and compatibility improvements. Before troubleshooting a connection issue, install all available updates and restart the device. Windows: Select...

Device Registration

Network Network Registration

Before using the University Wi-Fi, personal devices must be registered. Once registered, devices will be authorized to connect to either: CU Registered Open CU Registered (an encrypted network with a unique, per-device password) Devices registered using...

Locating your device's MAC address

Network Network Registration

To register devices without a screen or web browser on the campus network, you’ll need their unique hardware ID, called a MAC address. Every device has one, and it’s usually listed in the network or Wi-Fi settings. Follow the steps below to locate it on your s...

MAC Address Randomization

Network Network Registration

Most modern smartphones, laptops, and tablets use MAC address randomization by default. This means your device generates a temporary, random MAC address each time it connects to a new Wi-Fi network — which is great for privacy on public networks, but causes is...

Wi-Fi Performance

Network Wi-Fi

Our Wi-Fi network is designed to provide fast, reliable access across campus. However, wireless performance can be affected by many factors – some within our control, and others within yours. This page explains what can impact your connection and how to get th...

Wi-Fi Requirements

Network Wi-Fi

Supported Devices Our network supports most modern laptops, smartphones, tablets, and other Wi-Fi–capable devices. Recommended Hardware For the most reliable performance – especially in areas with high signal congestion or heavy device use – we recommend using...

Prohibited Wireless Devices

Network Wi-Fi

To ensure stable, high-performance Wi-Fi across campus, certain types of devices are not permitted. These devices interfere with campus Wi-Fi operations and can cause widespread performance issues for nearby users. Prohibited Device Types Category Examples Per...

Wi-Fi Overview

Network Wi-Fi

Multiple wireless networks are available depending on the use case. The preferred network for personal phones, tablets, and computers is CommonwealthU, which allows you to connect using your CU username and password. Some personal devices do not support userna...

Connecting to Wi-Fi

Network Wi-Fi

Most devices can be connected with just a few quick steps. For some common devices, we’ve provided complete beginning-to-end instructions below. Follow the guide that matches your device to make sure it connects smoothly to the campus network. Computers Apple ...